Q1: What if I did not set up an appointment to come to your location?
A1: That’s OK. The reason we ask you to set up an appointment is because to enter the building the security will ask for I.D. If you did not set up an appointment, just stop by the security desk or give us a call when you are in the area and we will tell the security to allow you in the building.
Q2: What kind of parts do you use to repair my device?
A2: We use the highest quality of parts on the market. A lot of people throw around the word “original”, well here is a little secret: There is no such thing as original parts. Original parts would mean they are coming from the company itself. We get our parts from different distributers that produce the same quality parts as those made for the phone since it is simply impossible to buy parts from the company itself.
Q3: What if my phone is not working after I take it from you?
A3: We offer a 180 day warranty with all our repairs. This does not mean if you break it or scratch it again we will do the job again for free. Rather, if there is an issue with the part we fixed, or something is not working right, you can bring it in and we will fix it for free.
Q4: Why are your prices so cheap compared to everywhere else? Do you use bad parts?
A4: Actually no! We use different methods on replacing just the part that is broken, while other shops will replace unnecessary parts because they do not master the techniques we do. For example, some shops will replace you entire touch screen when you crack your glass; while we can replace just your glass because of the techniques we have mastered for a fraction of the price.
Q5: Do you use “glue” or adhesive tape to fix my Samsung Galaxy Screen?
All of our repair shops use Liquid Clear Optical Adhesive (LOCA Glue) for their Samsung glass replacements. This allows for the original touch sensitivity, durability, and clarity of the crystal clear Samsung display. This also prevents specs of dust or particles from going under the glass and causing visibility issues after a month. Even though it costs a bit more, it is the market standard and professional way to repair the device.
Q6: What is the difference between using LOCA glue and adhesive tape? I would rather save the money and use the latter.
There are many differences. For one, when using the adhesive tape, the glass is not securely fastened and sealed to your device, making it easier to lift up and have dust particles are garbage get underneath the glass. In addition, due to the size of the Samsung screens, you will often see the glass lift up and touch down on your touch screen, which causes bubbles and can cause damage to the LCD (a very expensive part to fix).
Q7: What does your warranty cover?
The warranty covers any manufacture defects with the parts we place on your device as long as there is no damage to them. This means that if we change your screen, charger port, battery, or any other part on your device and the parts starts to malfunction, become loose, or give you issues; we will replace it free of charge as long as there is no damage to the part.