“It was cheaper for me to just do it so I ordered the part on amazon and watched a few Youtube videos” is a response a lot of the technicians at NYC Mobile Device Doctors get when they first meet a customer. While many online videos and blogs will try to convince you an iPhone repair is easy and can be done quickly in the comfort of your own home…the reality is that an iPhone is nothing less than a complex computer. Here at NYC Mobile Device Doctors, our philosophy is simple: An iPhone is much more powerful than the guidance computers on Apollo 11, and thus should only be repaired by a trained and certified technician.
Our team members are all highly experienced in their fields. Before we hire a technician they must pass a multi-faceted test to ensure they can repair an iPhone correctly and with the utmost care. Once they have passed the interview phase and join our team, they are taught the NYC Mobile Device Doctors standards of repair, which go above and beyond any of our competitors. We pride ourselves with making sure every customer leaves with a smile on their face and want to make sure all our team members follow the same philosophy. When dealing with an item as complex as an iPhone, it’s important to leave it in trained hands – as one small mix-up can make the iPhone inoperable.
Being in the iPhone repair business for over a decade, NYC Mobile Device Doctors team members have seen the negative effects of using low quality parts during a repair. It is for this reason that we only use the highest quality parts available for every repair. All our parts go through rigorous testing before and after each repair to minimize any potential issues a customer might face. We source our parts from top manufacturers who do not have a consumer facing business and only sell wholesale, which is another reason we recommend having a trained professional complete every repair.
We have found many people to be fascinated by the complexity of an iPhone repair. Oftentimes our customers are curious to see what is going on beneath the case of their favorite device. If you decide to select NYC Mobile Device Doctors for your iPhone repair needs, simply ask our technician if it’s OK for you to watch them complete the repair. In most circumstances, this should not be a problem. We should warn you though….the inside of an iPhone is extremely delicate and our techs need to focus to ensure every repair is completed correctly – so they might ask you to remain quiet while you watch.
You can make an appointment with us online, 24/365. Our technicians are standing by to serve our customers and keep them on schedule. They are experts at diagnosing and solving all mobile phone related issues.
Monday - Friday
8:00 AM - 5:00 PM